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For knowledge workers today, it is not enough to have access to the wealth of information available in one’s organization (it is not that this is unimportant, it is just not enough). Employees must also be able to understand the context of their job and/or the issue at hand so that they can appropriately apply knowledge to the situation. It used to be that many knowledge workers could simply follow an established methodology (e.g., input data from field X on the form into field Y in the application)...

Wednesday, 23 June 2010 00:00

SaaS PROVIDERS AREN'T ALWAYS EXPERTS

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There are a whole host of SaaS (Software as a Service) vendors, providing an assortment of viable solutions for businesses. That said, buyers should work to clarify what they need from their SaaS providers and then identify the vendors that can meet their needs. The “Service” in Software as a Service simply means that the software is being provided as a service to the buyer (e.g., the buyer “subscribes” to the software, which is hosted on the vendor’s servers). It does not necessarily mean that the vendor is providing additional services to the buyer. In other words...

About 20 years ago, I was sitting in the student section of a basketball game while an undergrad at the University of Notre Dame. We were locked in a tight battle with Syracuse and the Joyce Center was rocking. We fouled a Syracuse player late in the game, and as he stepped to the line to shoot two critical free throws, the decibel level in the building was deafening. The effect, however, was like loud white noise; the sound was loud but not distinct. The player calmly sank the two free throws and I turned to one of my roommates and exclaimed, “You know, constant...

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